Warranty / Service Information
The warranty on the new mattress and foundation you purchase is not an indicator of how long the product should be used before replacement. The warranty is there to protect the customer from product defects, not against the gradual loss of comfort and support.
When you consider emerging technologies that continually improve mattress construction and the changing needs of your body over time, you'll understand why it's wise to compare the comfort and support of your present mattress to a new mattress at least every few years, regardless of the length of the warranty.
Click here to see our Service Request Options (Warranty & Comfort Modification) and download the appropriate forms.
The Better Sleep Council has shared this information about body impressions:
Many of today's top-quality mattresses use technologically advanced foams and fibers that are designed to be softer and more comfortable while ensuring your body has the support you need for good health. By cradling your body, these materials relieve pressure and are so comfortable that you'll probably toss and turn less in the night. For that reason, in the first few weeks you sleep on a new mattress that offers these extra comfort layers, you will likely notice some body impressions on the mattress surface. These impressions are normal and shouldn't be considered a sign that something is wrong with your new mattress. Unless your mattress care instructions indicate otherwise, you may want to rotate your mattress from end-to-end and from top-to-bottom.
To get the most out of your new mattress, read our mattress care tips.